We’ve all done it, making unrealistic assurances about our ability to complete our work in the hope of satisfying others. But when we don’t meet these goals, the opposite actually occurs; disappointment, confusion or anger.
One way to make fans of your family, friends and professional associates is to enact a plan to under-promise and over-deliver. When you provide beyond the anticipated level of service, you become very attractive to those people.
The act of under-promising and over-delivering gives you a reserve of time, space, and resources, allowing for unpredictable occurrences that can set you off track. Building on this principle, you diminish stress and increase the likelihood of a better result.
When was the last time you delivered something earlier than agreed to? Did it result in a higher level of satisfaction and a possible business referral?
What is one thing you can under-promise today?